FAQ

Yes, Lovettina ships to customers all around the world. Whether you’re in Europe, North America, South America, or Asia, we ensure your order arrives quickly and safely.

Yes, many of our items can be personalized with names, initials, or special engravings. Personalized products are crafted exclusively for each customer, making every piece unique and meaningful.

Because personalized items are custom-made to your specifications, we cannot accept returns or exchanges unless there is a manufacturing defect or a personalization error made by Lovettina.

Simply choose your favorite item, personalize it if available, and proceed to checkout. Once your payment is confirmed, we’ll begin processing your order immediately.

Refunds are processed within 5 business days after we receive and inspect the returned item. Credit card refunds may take 1–2 billing cycles to appear, depending on your bank.

If the return is due to an error or defect by Lovettina, we cover all shipping costs. Otherwise, the customer is responsible for return shipping fees.

Orders are usually processed within 1–2 business days after confirmation. Shipping times vary depending on the destination:

• Europe / US / Canada: 5–10 business days
  
• South America / Asia / Oceania: 7–14 business days

Yes. Once your package leaves our facility, you’ll receive an email with your tracking number and a link to follow the shipment.

Absolutely. All orders are securely packaged and include Lovettina’s elegant gift box presentation, ensuring your item arrives in perfect condition.